Monitor and maintain the front office systems and equipement to ensure their optimum performance. Hotel General Manager Professional CV Example. Our Operations Manager resume sample will show you how to create one that will stand out from the rest. Ensure proper and effective training of all new employees. Resume Tips for Operations Managers. Managed over 50 employees at one time each shift, over 200 total. Managed the seamless execution of Banquet Event Orders (BEOs) for large events such as weddings and business conferences by effectively coordinating setup/takedown, food production/plating, and staff readiness. Notable Keywords: hotel operations manager cover letter examples, CV examples, curricula vitae examples, curriculum vitaes, hotel operations manager … Direct responsibility and oversight of breakfast staff, housekeeping department, maintenance and front desk. Hotel operations managers oversee the entire operations of a lodging establishment. When making a resume in our builder, drag & … The scope of the responsibility given by the company to the manager 2. - Instantly download in PDF format or share a custom link. In liaison with Management, completed the addition of the VIPs check in. Managed VIP guest experience along with special projects for Hotel Division. Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. Assist the Hotel Director in managing the Front Office and Guest Services Operations to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals. 02/2014 - 02/2020. Not only will hiring managers want to see the kinds of skills and experience you have under your belt, but they'll also want you to demonstrate the value you'd bring to a company. Hotel Operations Manager Vital . Reviewed housekeeper schedules on a daily basis and ensured completion of assignment charts given to them, Provided keen oversight to daily operations of the Laundry Department, along with supervising property staff of 30 employees, Ensured maintenance and recordkeeping of company vans to achieve guest satisfaction, Administered the areas of housekeeping, hotel maintenance, staff management, grounds upkeep, and front desk operations, Created and oversaw all department schedules, payroll, cost accounting, and labor controls, Applied expertise in handling and maintaining 100% guest satisfaction, Successfully boosted property quality service scores from 76% to 92%, by efficiently fostering teamwork while demonstrating time management and overall leadership skills as well as focusing on guest services, property maintenance, and housekeeping standards, Coordinated various groups from family reunions to large corporate events over 1500 people, being on-site contact for any event hosted. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Manage production of sales via Extranet, corporate, leisure and buy out inventory. Operations manager resume sample To be a successful candidate for the leading operations manager jobs, your resume will require some oversight, says resume expert Kim Isaacs. While this sought-after position may bring out intense competition from other job seekers, you can stay one step ahead of the game with an outstanding resume. With proper preparation, you will be ready to face the local job market head-on. Increased guest occupancy/revenue by 30% over 2 years. Provided leadership, strategic planning and administration in all aspects of hotel operations. Provide training for entry level associates and supervisors. Maintain and enhance a safe, secure, and comfortable environment for staff and guests by managing all maintenance needs. Worked closely with the Director of Engineering and Front Office Manager to execute clean and everything in working order Guestrooms for the customers, Passed the Quality Assurance Inspection with a 90, Researched complex business system problems and provided clear documentation of issues, Directed initiatives to optimize financial ERP system and analyzed P&L, Uncovered, analyzed and troubleshooted operating errors that impact earnings, Forecasted future trends and ensured rate efficiency, Generated data base reports and queries to assist with financial reporting, Oversaw preparation of training manuals and user guides. Making important decisions to ensure safety and awareness of resort guest, owners and employees. Operations include human resources, housekeeping, security, … This way, you can position yourself in the best way to get hired. Ensured that all household staff and other staff comply with Excellence Hotels policies. By. Top 8 hotel operations manager resume samples In this file, you can ref resume materials for hotel operations manager such as hotel operations manager resume samples, hotel operations manager resume writing tips, hotel operations manager cover letters, hotel operations manager interview questions with answers… Hotel Managers are directly responsible for managing/directing the hotel and its functions, such as: quality of customer services, housekeeping, catering and accommodation. Reconciled monthly P&L's for Front Desk & VIP Services. Interact positively with guests and take action to resolve problems to maintain a high level of customer satisfaction and quality. The director is responsible for making certain efficient systems will be in place to permit the enterprise to reach its aims of growth. Oversee accounts payable/receivable/payroll and assist in all internal reporting. Ensure that guest problems/complaints are handled in an effective and courteous manner. Responsible for day to day hotel operations/services: including meeting financial goals as well as overseeing all Customer Relations. Responsible for the overall evening operations of this four-diamond/star rated hotel through seven managers by ensuring standards, policies, and procedures were being exceeded in the front office, housekeeping, engineering, restaurant, banquets, kitchen, and security areas. In overall charge of daily operations of all departments, from the laundry service all the way through to … Coordinated with Director of Hospitality, Housekeeping Manage, Revenue Manager, Sales Manager and Maintenance Managers daily for consistent, thorough operations, Supervise all the operations in each department of the hotel, Managed hotel operations overseeing management of 250 plus employees. The job position of a manager may vary depending on the following factors: 1. Quality Hotel - Coventry ASSISTANT HOTEL MANAGER Feb 09 - Jul 11 Having ultimate responsibility for the overall operation of the hotel. Previous Front Desk/ housekeeping experience required, Previous Front Desk Management and housekeeping experience for two years preferred, Proven experience managing multiple departments preferred, Valid driver's license and ability to operate motor vehicles required, Assists with the operational functions within the department consistent with the strategic plan and vision for the department, division and property, Assists with monitoring fiscal budget, operations of assigned department(s), and marketing strategies to produce both short-term and long-term profitability, Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Monitors Daily Count to ensure an appropriate number of clean rooms available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures, Ensures guest complaint resolution procedures are implemented within the view of the properties philosophy and services, Completes and reviews employee work schedules and work closely with Front Desk management to balance employee needs with work demands, Responds to notification of unusual events or circumstances requiring mid-level management attention, Informs Hotel Operations leadership of situations which require attention, Assists Hotel Operations leadership with any tasks assigned, Responds to emergency situations accordingly, Responds to any Security related accidents or evictions, Coordinates hotel related projects with Housekeeping and Engineering to ensure rooms are placed out of service for labor to be completed, Maintains guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests, Conducts hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientations, Keeps all public areas (casino, guest rooms, and front areas) at exemplary presentation, Assists with Bell Desk and Valet related concerns as needed, Manages the Front Desk operations through manual processes as needed during any system downtimes, Inspects any rooms reporting health related concerns, Issues discipline and follow up with coaching, Provides incentives to reach monthly goals, Preforms all other job related duties as requested, At least 3 years of previous guest service experience in a similar resort setting or major hotel complex, At least 2 years of previous supervisory experience in a similar resort setting or major hotel complex, Responsible for maintaining the highest level of Customer Service in each department, Use extensive knowledge of the hospitality industry to solve complex operational problems. Prepare justifications for budgets variations and projected increases for new projects, Document and notify the Director of Hotel Operations of any problems that may impact the achievement of current and future departmental objectives, Conduct frequent inspections of the Lobby to ensure that ((property)) quality standards are maintained, Ensure department operations manual is kept current and accurately reflects the duties and functions of assigned employees, Must stay current and abreast with the latest in industry equipment and techniques, Bachelor’s Degree in Hospitality, Business, or related field, or equivalent education and experience, At least 5 years of supervisory experience in hotel operations, Assist with the operational functions within the department consistent with the strategic plan and vision for the department, the division and the property, Assist with monitoring fiscal budget, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability, Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Monitor Daily Count to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures, Ensure guest complaint resolution procedures are implemented within the view of the properties philosophy and service, Complete and review employee work schedules and work closely with Front Desk management to balance employee needs with work demands, Respond to notification of unusual events or circumstances requiring mid-level management attention, Inform the Director of the Front Office of situations which require attention, Assist the Director of Front Office with any tasks assigned, Respond to emergency situations accordingly, Respond to any Security related accidents or evictions, Perform all duties as deemed necessary for the success of the department, Coordinate hotel related projects with Housekeeping and Engineering to ensure rooms are placed out of service for labor to be completed, Maintain guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests, Conduct hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientation, Work with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff is fully compliant, Maintain all public areas, such as the casino, guest rooms, and front areas in exemplary presentation, Assist with Bell Desk and Valet related concerns as needed, Manage the Front Desk operations through manual processes as needed during any system downtimes, Inspect any rooms reporting health related concerns, Issue discipline and follow up with coaching, Provide incentives to reach monthly goals, Engage, entertain and inspire all who visit a company resort, At least 3 years of guest service experience at a major hotel/resort complex, At least 2 years of supervisory experience at a major hotel/resort complex, Respond to emergency situations accordingly. Analyzed weekly Service Scores for the entire hotel division to recognize trends and create action plans for improving guest service. Hotel General Manager. Ensure that guests are checked in and out of the hotel following established procedures. Coordinate cross-training efforts between all Front Services positions. Assist the financial controller to maximize hotel profitability by efficiently and effectively administering internal controls and produce meaningful, accurate management reports. © 2020 Job Hero Limited. Working with ERM (Electronic Records Management) team on project to have hotel back-up reports automatically generate into ERM, to save paper, printing costs and help during unexpected LMS outages. Responsible for supervising 25 associates per shift. Typical tasks listed in resume samples for Hotel Operations Managers include recruiting and training staff, budgeting, developing marketing strategies, taking corrective actions, evaluating guest satisfaction, and maintaining inventories. Responsible for the day to day hotel operation. Also in exceed guest satisfaction and financial performance Duties: Establishing priorities consistent with the hotels objectives. Apply to Hotel Operations Manager jobs now hiring on Indeed.co.uk, the world's largest job site. Responds to all guest complaints and emergencies timely and professionally. Why Is This a Good Director of Hotel Operations Resume Sample? Their job description entails overseeing every aspect of a hotel to ensure smooth operations and maximum profit. Prepare forecasts/Reports and assist in the development of the Rooms Division budget. 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