Conducted interviews, managed hiring, and executed formal disciplinary actions. You see, hiring managers usually have a checklist of required skills. Facilitated training for Iron Mountain personal including orientation, safety training and other administration duties. Licensed to operate several Crown brand warehouse equipment. Maintained employee production and quality records for performance appraisals and salary increases. Commended for implementing Effective Training Programs for the Organization by utilizing new Computer Applications that improved the overall efficiency. Provided guidance, developmental skills, delivery of corrective actions and performed recruiting and interviewing sessions. Implemented standard operating procedures as specified by FDA guidelines and initiated company safety programs. See our, Expats working in Nigeria- Immigration Rules…. Conducted performance evaluations to provide employee coaching and development for continuous improvement for 15-20 associates. Practiced and modeled safety procedures with sensitive animals. Attended weekly meetings, and respond to emails, Microsoft word, PowerPoint, excel knowledgeable. Resolved employee relations concerns by collaborating with Human Resources. Supplied regular communication to all departments regarding operational issues, processes, customer requirements, etc. Provided a professional environment with relation to external customers and vendors such as drivers, dispatchers, and customer representatives. Improved Relationship Management with Customer Engineer Stakeholders for positive quarterly and annual machine statistic trends; utilizing Six Sigma 5s. Managed and organized a 20-member crew to ensure plant operated efficiently, while maintaining safety standards and keeping production at capacity. UNDERSTANDS CUSTOMER NEEDSA successful operations manager needs to have a deep acknowledgment of customer needs. They also analyze and improve organizational processes, and work to improve quality, productivity and efficiency. Operations Supervisors are responsible for the execution and planning of the budget of a particular department within the company, as well as overseeing the company's inventory and developing measures to both motivate employees and … Provided direct supervision over credit approval, problems solving and attention to detail cash handling, opening and closing of the store. Worked closely with store managers and other leaders to identify opportunities for improvement and develop action plans. Directed a team of thirty five employees with direct supervision of unit leaders. Collaborated with the Human Resources Department to develop new internal Standard Operating Processes. Supervised staff of 15 tellers and customer service representatives, including training and performance evaluations. Supervised all administrative functions and coordinated all mission support and day to day logistical activities. Provided consistent and formative feedback to associates, conducted timely performance appraisals, and delivered disciplinary action if necessary. Coordinated work assignments, monitored shift performance, and provided operational and safety training to dockworkers. Developed and established performance management progressive discipline policy and all salaried employees. Directed and coordinated facility operations with Transmission, Marketing, Maintenance, and the Customer stakeholders. Completed several action plans implemented by internal Compliance Department. Volunteered to coordinate the departments training programs for regulatory and developmental training. Supervised the facility policy and procedures system and Quality Assurance files/documentation to include ACA compliance. ENFORCES STANDARDS. Conducted Hi-Lo certification training and other standardized safety practices to ensure compliance. Enforced production and quality requirements and administered corrective actions when appropriate. Established safety training program complying with regulatory standards as safety committee co-chair. Worked with Quality and Operations Management to improve operating efficiency and meet quality standards. A successful operations manager knows the importance of building a strong team and developing positive relationships among team members. Supported all policies and procedures regulated by government agencies such as OSHA, the FDA and DEA. Spearheaded development and implementation of training programs for both internal and external staff. Operations Manager Job Description (Skills, Duties, Salary, Certification & More) Jeff Gillis 0 Comments. Established and Maintained Operational Performance Standards. Performed administrative functions as required. Managed daily staff scheduling and vacation request Performed interview hiring process along with disciplinary action and performance reviews. Utilized training in Performance Management to boost driver morale and productivity. Operations managers need to be adaptable to any scenario, and need the skills to support them throughout. Managed four direct reports and monitored daily technical needs for facility. Created reports, daily spreadsheets, weekly presentations and documents using MS Excel, PowerPoint and MS Publisher. Coordinated and facilitated the assignment of schedules for drivers, freight pickup as well as negotiated/coordinated contracts with external customers. The skills required of a shift supervisor vary by company. Trained associates about quality and Safety Procedures. Coordinated with Maintenance personnel to balance equipment maintenance schedules, customer requirements, and expenses. Administered HR responsibility for all subordinates including hiring, training, developing staff and administrating performance reviews. Provided missed appointment analysis to improve scheduling appointments, reduce customer complaints and improve Net Promoter Scores. The job of an Operations Manager is very stressful. Assisted in multiple audits both internally and externally with FDA, DEA, and Border Pharmacy. Supervised all aspects of distribution/logistics for the company including product allocation, delivery schedules and routes. Developed customer profiles and technical documents in compliance with company standards. 10. Collaborated with maintenance and technical departments to conduct weekly corrective & preventative action meetings to achieve production goals. Coordinated training activities to ensure that all operations staff were properly trained to implement project activities effectively. Assisted in setting goals and documenting output for production areas, addressing concerns or administering disciplinary actions when needed. 21,481 Operations Supervisor jobs available on Indeed.com. Participated in the employment process as well as prepared and delivered quarterly Performance Reviews. Developed corrective action plans and replaced poor performing companies. Conducted inspections of facilities per company guidelines and OSHA regulations. Reported daily activities to operations manager in a professional setting. Maximized efficiency of action plans to ensure the service center achieved planned productivity and load average. Maintained documentation of department policies and procedures and ensured compliance with FDA regulations. Managed Payroll on a daily basis and helped minimize discrepancies by process implementation. Both project managers and operations managers supervise daily activities. Forward Thinking. Championed implementation of Warehouse facility Trailer departure times project that improved trailer completion by 45%. Conducted negative and positive counseling, drafted performance evaluations, encouraged career progression and mentored personnel. Exceeded production goals by effectively delegating workload to achieve maximum production. 2. Provided operations management for a City/County EMS including direct supervision of EMS field staff along with clinical training and oversight. As an operations manager, you need to establish specific measurements that tell your staff how they are doing against the goal. Marketing Management Skills. 4. Directed, planned and organized production schedules and workloads, achieving economical and efficient utilization of personnel and facilities. Coordinated with logistics director to provide appropriate supply and inventory levels and applied hazardous materials regulations as appropriate. Reported all injuries and investigated all incidents thoroughly and aggressively; as well as reporting and executing all disciplinary actions. Maintained security of product and facility by enforcing security policies and procedures. Designed and maintained Preventative Maintenance Schedule for Customer Engineering Shop. Adhered to OSHA and other relevant safety and regulatory requirements, including environmental and hazardous materials standards. Produced 2 Power Point presentations on new Operations Supervisor position to Operation Management. Collaborated extensively with direct reports to maximize engagement and ensure all performance goals were consistently met and exceeded. Accountability. Educated with workplace safety in heavy industry and conducted safety meetings. Operations Supervisor. Some organizations are large enough to have a Marketing Operations Manager. Completed annual performance appraisals and initiated corrective action process if needed. 1. We ranked the top skills based on the percentage of Network Operations Center Supervisor resumes they appeared on. Operations management careers are varied and the rewards can be plentiful. Provided courteous customer service in high-pressure situations to internal and external customers. But in order to do that there are certain skills that an effective operations manager must possess. Consulted with design companies regarding product processing, labeling, and packaging to satisfy customer requirements and maintain product development. Organized logistics operations for delivery laborers, first point of contact between the customer and Office logistic administrator. Ensured inventory integrity by timely and accurate receiving, picking, shipping, and inventory management. A good or bad ops manager can make or break the delivery of a product or service. Developed and delivered multiple coaching and cross-training programs designed to improve quality and performance. Operations and Management Skills to Mention Food service supervisors handle a variety of managerial tasks on daily basis without actually holding a manager title. Assisted dock supervisors with management of the freight and merchandise on inbound and outbound side of the LTL terminal. Developed performance standards for occupational job functions in the customer service center. Ensured that all department employees received required safety training and appropriate materials. Ensured quality service and effective operations support for all assigned internal and external customers. Managed day-to-day airport parking operations to city and company standards. Here is a job description example for the role of retail operations manager; it shows the major duties, tasks, … Prepared and presented quarterly PowerPoint presentations to divisional management. By using this site, you agree to this use. Delivered exceptional operational support including payroll administration for the leading temperature-regulated warehouse provider throughout the region. Handled HR functions including; benefits, awards time/attendance, disciplinary actions, counseling/evaluations, conflict resolution and retention efforts. Developed inter-departmental training programs, procedures and guidelines ensuring sound operational and administrative controls are executed. Maintained facility equipment and oversaw proper Federal quality standards. The Junior Operations Supervisor is the responsible supervisor on shift. Recognized by general manager for ability to resolve customer complaints. Let's find out what skills a Network Operations Center Supervisor actually needs in order to be successful in the workplace. Managed and interpreted P&L's, KPI's and flow charts in order to meet and exceed production goals. Trained all floor operations and sorting personnel on quality specifications and completed performance evaluations for all plant personnel. Demonstrated excellent coordination with department manager to ensure 100% accuracy with current payroll system. Reported on metrics; evaluated teams, ensured professional development opportunities. Created with Sketch. Followed company standards for quality and operations. When the hiring manager is looking over your resume, they want to see your skills and abilities. Reporting Skills. Created and delivered written communications such as performance appraisals and corrective action reports. Monitored and updated daily operations and pharmacy reports, to ensure optimum employee productivity and quality. 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